Contour Support

Our goal? Phenomenal support.

We strive to provide the best service to our customers and ensure your success with Contour by promptly answering questions and resolving issues.

At Jama we don’t believe in complex, multi tiered support plans. If you need our help, we will do our utmost to assist you. Our support plan is called ‘Premium’ because we give a first class service at all times with no frills.

Premium Support

Jama’s premium support plan provides protection for your software investment with a high level of support and technical expertise for your team, as well as all related product upgrades, all for one convenient annual fee.

Premium support is required with the initial purchase of Contour licenses (excluding Contour OnDemand where support is already included), and gives you peace of mind through:

- Unlimited email, telephone & web support access
- Support coverage Monday to Friday during Central European office hours
- Access to all major and minor public software releases
- 24/7 access to online user forum, product documentation and knowledgebase

If your organisation has specific requirements for how you would like us to support you, we are happy to try and accommodate these through one of our tailored Service Level Agreements. Contact us for further details and discuss how you’d like us to work together.

Our support service is not just for customers; we include free support with every Contour trial license. Our team are available to help with your product evaluations and answer any questions you may have about Contour.

How can we help?

>> Access Contour documentation online

>> Submit a Support request online

>> Support Issue Lookup

>> Visit the Backstage user forum